Thank You. While this extraordinary event has been the longest and most damaging outage we have ever experienced, we appreciate so many of you who have been incredibly patient and at times more than gracious as we have worked to restore services. We understand that this event has been an unimaginable inconvenience, and the impact on your business or productivity is understood, and we regret that this event caused your work to be interrupted for such an extended amount of time.
Below are a few items that will help each customer get back to full activity, particularly regarding old emails and data that has been inaccessible since the beginning of the server attack. Please see below for instructions on how to get your old email imported to your Outlook or other email platform. If you have any questions, please complete the form and we will return your inquiry as quickly as possible.
Also detailed is the new server setup that we have migrated your email and/or website during this outage. Our goal is to ensure that every customer is completely confident that every possible aspect of email and website hosting has been addressed to ensure that an outage of this kind can never be repeated. At Lightbulb Creative, we have been hosting hundreds of customers for over 7 years and have never had an outage other than this recent event with the former ClickCom accounts. We have put every available levels technology, security and redundancy in place so that we can move forward with the highest degree of confidence.